Dr Muhammad Anshari


Assistant Professor, UBD School of Business and Economics



Muhammad Anshari is researcher and academic staff at School of Business & Economics. His professional experience started when he was IT Business Analyst at Astra International. Research Fellowship from The Government Republic of China (Taiwan) at National Taiwan University (Jan-Dec, 2014). Research Fellowship from King Saud University - the Kingdom of Saudi Arabia 2009. Details of research interests are as below.


He received his BMIS (Hons) from International Islamic University Malaysia, his Master of IT (E-Business) from James Cook University Australia, and his PhD programme from Universiti Brunei Darussalam (2014).


FinTech, Big data in business, Mobile Healthcare Management, ICT & Area Studies (ASEAN), ICT in Education, Internet of Things (IoT) in Business


Digital marketplace: challenges and opportunities in promoting economic diversification

Applications Invited
Interdisciplinary research collaboration

FinTech and Disruptive Innovation in ASEAN

Call for Chapter: The combined economies of ASEAN make it a major of economic power after EU, USA, China and Japan. The combined population of ASEAN creates the world's third largest market with more than 600 millions of people. There are potential readers that are waiting to find the comprehensive book to discuss about FinTech, especially in ASEAN's context. The book will contribute to the body of knowledge that will be conceptually and practically beneficial for business practice, academic purposes and the general public. Readers are likely to be academicians and students for their academic references on the latest development of financial technology, researchers academia to gain perspective of disruptive innovation in financial sector, government organizations who interested in the field of FinTech, business owners who need to understand the phenomenon of FinTech, technopreneurs who seek innovative ideas on FinTech, financial & banking practitioners who need to understand recent development of FinTech, policy makers who need to understand the major core of FinTech in ASEAN, including general public who seek information the emergence of FinTech.

Applications Invited

ICT Readiness Index Development in ASEAN / Borneo

Applications Invited
Interdisciplinary research collaboration

Scopus Publications


Google Scholar Citations


Google Scholar h-index


Google Scholar i10-index

Scopus Publications


1. Anshari, M., Nabil Almunawar, M., Ariff Lim, S., Al-mudimigh, A., (2018). CustomerRelationship Management and Big Data Enabled: Personalization & Customization of Services, Applied Computingand Informatics, doi: https://doi.org/10.1016/j.aci.2018.05.004 [Elsevier]

2. Anshari, M., Almunawar, M. N., & Lim, S.A. (In Press). Big data & Open Government Data for Public Services. ACM Publication [Scopus Indexed]

4. Anshari, M. & Lim, S. (2018). Customer Relationship Management with Big Data in Mobile Commerce. Exploring the Convergence of Big Data and the Internet of Things, Chapter 6, p.63-72, IGI Global, DOI: 10.4018/978-1-5225-2947-7.ch006.

5. Zulkarnain, N., Anshari, M., Almunawar, M.N. (2017). Big Data and Mobile Learning in Generating Pervasive Knowledge, International Conference on Information Management and Technology (ICIMTech), Yogyakarta, Indonesia, 2017, pp. 177-180. [IEEE Xplore - Scopus Indexed].

6. Jaman, S.F.I. & Anshari, M. (2018). Facebook as Marketing Tools for Organizations: Knowledge Management Analysis. In Dynamic Perspectives on Globalization and Sustainable Business in Asia, Chapter 7, IGI Global.


1. Anshari, M., et.al. (2017). Smartphones usage in the classrooms: Learning aid or interference?. Education and Information Technologies. DOI: 10.1007/s10639-017-9572-7. [Springer – Q1 Scopus in Information Science]

2. Anshari, M., et.al. (2016). Smartphone habit and behaviour in Brunei: personalization, gender, and generation gap. Computers in Human Behaviour. Vol. 64 (2016) 719-727. DOI. http://dx.doi.org/10.1016/j.chb.2016.07.063. [Elsevier - Q1 Scopus in Computer Science].

3. Anshari, M., Alas, Y., & Guan, L. S. (2016). Developing online learning resources: Big data, social networks, and cloud computing to support pervasive knowledge. Education and Information Technologies, Springer 1-15. DOI: 10.1007/s10639-015-9407-3. [Springer - Q1 Scopus in Information Sciences]

4. Almunawar, M.N., Susanto, H., and Anshari, M. (2013). A Cultural Transferability on IT Business Application: iReservation System, Journal of Hospitality and Tourism Technology, Vol. 4 (2) p. 155-176. [Emerald – Q1 Scopus in Information Systems, Tourism, & Hospitality Management]

5. Anshari, M., & Lim,S.A. (2017) E-Government with Big Data Enabled through Smartphone for Public Services: Possibilities and Challenges, International Journal of Public Administration, 40:13, 1143-1158, DOI: 10.1080/01900692.2016.1242619. . [Taylor & Francis – Q2 Scopus in Business & International Management]

6. Alas, Y., Anshari, M., Sabtu, N.I., & Yunus, N.M., (2016). Second-Chance University Admission, the Theory of Planned Behaviour and Student Achievement. International Review of Education. Vol. 62 (3). P. 299 – 316. DOI: 10.1007/s11159-016-9558-5. [Springer –Q2 Scopus & ISI Indexed in Education & E-Learning].

7. Huda, M., Anshari, M., Almunawar, M. N., Shahrill, M., Tan, A., Jaidin, J. H., Daud, S., & Masri, M. (2016). Innovative teaching in higher education: The big data approach. Turkish Online Journal of Educational Technology, November 2016, Special Issue for INTE 2016, 1210-1216. http://dx.doi.org/10.13140/RG.2.2.10543.53924. [Q2 Scopus].

8. Anshari, M., & Alas, Y. (2015). Smartphones Habits, Necessities, and Big Data Challenges. Journal of High Technology Management Research. 26 (2): 177-185. Elsevier, DOI: 10.1016/j.hitech.2015.09.005. [Elsevier – Q2 Scopus in Management of Technology & Innovation].

9. Anshari, M., & Almunawar, M. N. (2015). Designing Role of Online Health Educators in Healthcare Services. Journal of evidence-informed social work, 12 (2), p. 220-236. [Taylor & Francis – Q2 Scopus, Medline, PubMed]

10. Almunawar, M.N., Anshari, M. & Younis, M. Z. & Kiza, A. (2015). Electronic Health Object: Transforming Static to Interactive and Extensible Healthcare Systems. Inquiry: The Journal of Healthcare Organization, Provision, & Financing. Vol. 52. DOI; 10.1177/0046958015618665. [SAGE - Q2 Scopus in Healthcare Management].

11. Anshari, M., Alas, Y., & Guan, L. S. (2015). Pervasive Knowledge, Social Networks, and Cloud Computing: E-Learning 2.0. Eurasia Journal of Mathematics, Science & Technology Education, 2015, 11 (5), p.909-921. DOI: 10.12973/eurasia.2015.1360a. [Moment Publications - Q2 Scopus in Education]

12. Almunawar, M.N., Anshari, M., Susanto, H., (2012). Crafting strategies for sustainability: how travel agents should react in facing a disintermediation. Operational Research. DOI 10.1007/s12351-012-0129-7, p. 27. [Springer – Q2 Scopus indexed in Strategy & Management]



UBD Research Grant Ref. No.: UBD/ORI/URC/RG336/U01 Title: Big Data Applciation in the E-Government Initiative: Feasibility Studies (Principal Investigator)

Faculty Block Grant, UBD. Ref. No.: UBD/RSCH/1.8/FICBF(b)/2018/003 Title: Business Models of Digital Marketplace in ASEAN.

Taiwan Research Fellowship No.: MOFATF2014035 Title: Consumers' Empowerment in E-Health Systems; Host Institution: National Taiwan University (Principal Investigator)

King Saud University; Customer Relationship Management in Banking Sector, 2008 (Principal Investigator)


43 peer reviewed papers indexed either at Scopus or Web of Science, 10 book chapters and 15 conference papers

Chapter in Books

1. Anshari, M. & Lim, S. (2018). Customer Relationship Management with Big Data in Mobile Commerce. Exploring the Convergence of Big Data and the Internet of Things, Chapter 6, p.63-72, IGI Global, DOI: 10.4018/978-1-5225-2947-7.ch006.

2. Anshari, M., & Almunawar, M.N., (2017). Pervasive Mobile Health. Encyclopaedia of Information Science and Technology, Fourth Edition, Chapter 514. P. 5908-5917. IGI Global. DOI: 10.4018/978-1-5225-2255-3.ch514.

3. Almunawar, M.N., Anshari, M., & Susanto, H. (2017). Adopting Open Source Software in Smartphone Manufacturers’ Open Innovation Strategy. Encyclopaedia of Information Science and Technology, Fourth Edition, Chapter 641. P. 7369-7381. IGI Global. DOI: 10.4018/978-1-5225-2255-3.ch641.

4. Anshari, M., Alas, Y., Yunus, N.M., Sabtu, N.I. & Hamid, M.S, Smith, M. (2016), Learning Management System 2.0: Higher Education. Handbook of Research on Engaging Digital Natives in Higher Education. IGI Global. Chapter 12, 265-279. DOI: 10.4018/978-1-5225-0039-1.

5. Anshari, M., & Almunawar, M. N. (2016). E-Government Initiatives through Cloud Computing: Empowering Citizens. In Z. Mahmood (Ed.), Cloud Computing Technologies for Connected Government (pp. 74-92). Hershey, PA: Information Science Reference. doi:10.4018/978-1-4666-8629-8.ch004. [Scopus]

6. Anshari, M., & Almunawar, M. N. (2015). Tracking future path of consumers’ empowerment in E-Health. E-Health and Telemedicine: Concepts, Methodologies, Tools, and Applications. 3, pp. 1674-1687. IGI Global. [Scopus]

7. Anshari, M., & Almunawar, M. N. (2015). Mobile Health (mHealth). Encyclopedia of Information Science and Technology, Third Edition, 01/2015: chapter 553: pages 5607-5614; IGI Global. DOI: 10.4018/978-1-4666-5888-2.ch553.

8. Almunawar, M. N., & Anshari, M (2015). Social Customer Relationship Management (Social CRM). Encyclopedia of Information Science and Technology, Third Edition, 01/2015: IGI Global, chapter 519: pages 5255-5262. DOI: 10.4018/978-1-4666-5888-2.ch519

9. Almunawar, M.N. Susanto, H. & Anshari, M. (2015). The Impact of Open Source Software on Smartphone Industry. Encyclopaedia of Information Science and Technology, Third Edition, 07/2014: chapter 569: pages 5767-5776; IGI Global. DOI: 10.4018/978-1-4666-5888-2.ch569.

10. Anshari, M. & Almunawar, M.N. (2014). mHealth Technology Implication: Shifting the Role of Patients from Recipients to Partners of Care. mHealth: Multidisciplinary Verticals, 11/2014: chapter 29: pages 527-544; Taylor & Francis Group (CRC Press) United States.

Invited Speaker
1. Anshari, M (2016). ICT Index Readiness and ASEAN Economic Community, Invited by Universitas Islam Negeri Raden Fatah Palembang – Indonesia, Dec 2, 2016.

2. Anshari, M (2016). ICT ASEAN Index Readiness. International Seminar Arah Kebijakan Ekonomi di Era ASEAN Economic Community organized by Universitas Yudharta Pasuruan, May 2, 2016.

3. Anshari, M (2014). Crafting Strategies of Patient Empowerment in E-Health System: CRM 2.0. Research Sharing Session at Faculty of Computer and Information Technology, Universiti Malaysia Pahang.

Conferences Presenter

1. Big data & Open Government Data for Public Services at International Conference on Big Data Management, at University of Macau, Feb 2018. [ACM - Scopus Indexed]

2. Big Data and Mobile Learning in Generating Pervasive Knowledge, International Conference on Information Management and Technology (ICIMTech), Yogyakarta, Indonesia, 2017, pp. 177-180. [IEEE Xplore - Scopus Indexed].

3. Big Data in Business: Concept & Applications. International Conference on Business, Economics, & Finance. August 2017, At Universiti Brunei Darussalam.

4. Big data: Concept, applications, & challenges, International Conference on Information Management and Technology (ICIMTech), Bandung, Indonesia, 2016, pp. 307-310. doi: 10.1109/ICIMTech.2016.7930350. [IEEE Xplore - Scopus Indexed]

5. Big Data Era: Big Challenges for ASEAN Economic Community. International Conference on Asean Studies 2 (ICONAS 2), 3-5 August 2015. At Chulalongkorn University Bangkok Thailand, Volume: 2015. (Best Paper Awards)

6. Developing Pervasive Online Learning Resources: Case Mobile Learning, NIDA International Conference, Bangkok 6-7 August 2015, Bangkok – Thailand. DOI: 10.13140/RG.2.1.1261.1286.

7. Modeling patient empowerment in healthcare organization through cloud computing. Proceedings of the International Conference on Electronic Business (ICEB), 2014-January, pp. 173-180. (Scopus).

8. Shifting Role of Customers from Recipient to Partner of Care in Healthcare Organization. PhD Colloquium, The 13th ASEAN Graduate Business, Economic Program (AGBEP) Network, Yogykarta, April 2, 2013, p. 11. (Best Paper Award)

9. Empowered Customers in E-Health Business Process. PhD Colloquium, Faculty of Business, Economics and Policy Studies - Universiti Brunei Darussalam, June 5-6, 2012.

10. Building Healthcare – Patient Relationship with CRM 2.0 - Lesson Learnt from Prita Mulyasari’s Case. International Seminar “Green Technology, Social Work and Public Health for Development of Indonesia. Ramada D’MA Hotel, Bangkok, 28-29 October 2011, p.75-79.

11. Evaluating CRM Implementation in Healthcare Organization. Proceedings of 2011 International Conference on Economics and Business Information. IPEDR vol.9 p.30-34, IACSIT Press, Bangkok, Thailand.

12. Health Information Systems (HIS): Concept and Technology. Proceedings of International Conference on Informatics for Development 26 – 28 November 2011, Yogyakarta, Indonesia, p.10-15.

Industry, Institute, or Organisation Collaboration

E-health research collaboration with Jackson State University, USA
Mobile commerce research collaboration with Binus University Indonesia


IT Business Analyst @ Astra International